The Best Course for Service

摘要

In recent months, high fuel costs have forced various types of businesses, most notably airlines, to scale back their operations. As is typical during an economic downturn, companies in various industries seem to have few choices other than to cut costs. But if you want your company to stand out in how it cares for customers, reducing costs need not require you to lower standards for service. At a time when companies are likely to cut back on service in an effort to reduce costs, now is the best opportunity for companies to distinguish themselves in customer care.