Security Concerns And BPO/Contact Center Locations

摘要

Research firm Datamonitor recently came out with a report about Sri Lanka as a potential business process outsourcing (BPO)/offshore contact center hub. It points out that Sri Lanka shares many of the attributes that has made India such an attractive location including an affordable and a plentiful pool of educated English-speaking workers, high literacy, and a legal system that is based on a Western model. The country is wisely is focusing on a few key strengths, such as accounting and finance rather than trying to be 'all things to all firms' that India's huge population can afford that nation to be.