These are obviously challenging times for most businesses but therernare those companies who do well in this environment. Some like those providing hosted/SaaS solutions are prospering in part because of reduced CAPEX budgets.rnVirtualLogger is one such company that in the face of predictions of contact centers scaling back and contracting in 2009 has increased its revenues and by more than 25 percent. Upon hearing that excellent news and wanting to get the firm's insights I immediately contacted the company and interviewed Cliff LaCoursiere, VirtualLogger's SVP Sales and Business Development.
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