Beginning with this issue Customer Interaction Solutions is surveying solutions suppliers to get their take on what is happening in their sectors, firms, and in the contact center industry. After reviewing die responses we have selected one to be published here; all of die replies will be appearing on TMCnet.com.rnThis month's focus is on unified communications. The featured company is Zeacom, and responding for the firm is Ernie Waller-stein, Jr. President-Americas:
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