Report Shows Strong Growth Anticipated In Caribbean Contact Center Market

摘要

The worldwide contact center industry will be interesting to watch over the next few years as the dynamics are sure to change dramatically. While domestic companies once turned to offshore outsourcing to reduce the cost of customer service in order to strengthen profit margins, this outsourcing is now a move to try and stay in business. Not all companies are finding that moving customer service operations offshore is a viable or financially sound move. Many companies have made the move back to the U.S. with their customer service divisions simply because the indirect cost of creating frustrated customers was offsetting the promised financial gains from operating in a lower cost region.