Don't Start Bulldozers Yet On Contact Center Expansion

摘要

Noble Systems came out with a survey in late March that it had commissioned which revealed that 97 percent of its contact center respondents expect their businesses to grow or remain stable in 2010, a sign, it says "of strong confidence in the industry." According to the survey, 48 percent expected that their business would grow in 2010 while 49 percent believed it would remain consistent. Only 3 percent anticipated a revenue reduction for the year.