Mobile CRM applications are not just for sales reps that are on the go. They are becoming vital tools to identify and resolve issues anytime, anywhere that results in increased customer satisfaction and business. Here is one such example: Founded in 1991, Corporate Cleaning Services Ltd (CCS) provides high quality janitorial and related services to commercial and industrial clients across the fast-growing Metro Vancouver, B.C. Canada region. It has a team of seven supervisors and 80 work crews who clean over 2.5 million square feet of space every night. The firm prides themselves on their customer service and the rigor with which they inspect and stand behind their work. The supervisors regularly visit each site to perform quality control audits.
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