Recruiting Via The Social Channel/Media

摘要

Today's workers, especially the next generation, meet not so much over coffee as over the social channel/ media to chit-chat. Yet just as savvy recruiters seek out where people gather to introduce themselves, or listen in and the follow up with individuals one-on-one, is undertaking those practices via social media an effective contact center hiring method? The answer is yes, but only in conjunction with other tools such as employee referral programs and IVR/speech recognition-delivered evaluations. Social media could invite prospective employees to call specific numbers or provide links to recruitment pages but it cannot seek out and assess for defined attributes such as personality fits and voice skills. Nor is it always effective timewise in tapping a wide enough applicant pool in a short period of time.