Going to VoIP for UC

摘要

To optimize unified communications (UC) investments whether for contact centers and/or enterprisewide, the voice communications that hit the application should be VoIP rather than TDM, carried by SIP trunking. The sooner that TDM circuit-switched calls get converted to voice packets at gateways closest to where inbound calls originate and outbound calls terminate the lower the total communications costs due to unlimited local calls with most carriers' rate centers. And while PSTN has long been lauded for impeccable reliability when compared to VoIP, Ben Navon, ceo of Optimized Business, which supplies T1 and VoIP including SIP trunking services, reports that his customers have instead found that VoIP-transporting SIP trunking is more stable as well as less expensive, if structured configured correctly. He says IP bandwidth is increasing and quality of service improving with greater redundancy while the prices are dropping.