Riding Social Media's Transformational Wave

摘要

Social Dynamx says it offers the industry's first purpose-built social customer care platform with scale in mind. The solution is aimed at large enterprises and customer contact centers that want to identify, prioritize and manage millions of one-to-one social conversations in real time. I recently spoke to Jan Ryan, co-founder and president of Social Dynamx, about the Austin, Texas-based company, and the evolution and direction of social customer care.