The Case for Remote Agents

摘要

Changing customer expectations require new-ways of providing customer service. Companies are finding that using remote agents allows them to be more flexible, recruit highly-skilled agents, and save money. Technology exists to enable any company, of any size, in any geographic location, to utilize remote agents - it can require as little as a high-speed Internet connection, a computer, a phone, and a quiet environment (the last requirement may be the most challenging).