Crossing Boundaries for Contact Centers: Knocking Down Geographies and Walls

摘要

The benefits of cloud communications are well documented. Faster deployment, future-proof applications, business continuity, predictable monthly payments. When contact centers turn to the cloud, they can also scale easier, support at-home agents, and add multichannel services. Yet there's another benefit of the cloud for contact centers that might not be as readily evident. With a cloud-based solution for communications, centers can break through two types of boundaries that often hinder operational and customer care effectiveness.