WebRTC and the Contact Center

摘要

WebRTC - a web technology that would extend the native capabilities of web browsers to enable voice, video and data sharing without separate client or plug-in software - has been getting plenty of attention lately. Evolving under the IETF and W3C standards process, much of the technology leadership comes from a team of developers at Google who see it as a game-changing communication technology. Innovative web-based applications include collaboration systems (like Google Hangouts), distance learning, gaming and more.