Technology Support: The Moment of Truth that Drives Customer Experience

摘要

It's remarkable how technology has evolved over the last five to 10 years and how our homes and businesses have become completely dependent on technology. Take a quick peek inside today's homes and you'll likely see a web of gadgets - from medical monitoring devices to security systems, home automation systems to entertainment consoles, and computers to mobile devices - all reliant on connections to the Internet and each other. Step into a small business and you're likely to see multiple tablets, smartphones, computers, laptops, wireless printers, VoIP handsets, plus myriad cloud services for business applications and collaboration, all dependent on the Internet.