Belgacom Combines Social Media and Workflow to Deliver Service with Character

摘要

As Belgium's primary telecoms company, Belgacom provides a wide range of services to consumer and business customers including fixed lines, mobile, Internet, television, cloud and networking services. Founded in 1992 the company has almost 16,000 staff and revenues of €6.4bn. One of the hallmarks and differentiators of Belgacom is its customer-centric approach, represented through the friendly and well-known face of the company's virtual character, Eva.