Virtual Agents

摘要

The most widely available options on many companies' websites require customers to take extra steps - such as logging in to get customer service support or filling out a form that doesn't seem likely to deliver results - to find information, according to De-loitte Technology. "Today's digital consumers demand effortless online service and failing to deliver can mean lost loyalty and revenue, potentially killing a growing business," said David Lloyd, CEO of IntelliResponse. "As companies grow, it becomes increasingly critical to offer efficient self-service across their digital interaction channels using virtual agent technology that can provide the single right answer based on the intent of customers' questions and not just keywords."