The Business Benefits of Better Sound

摘要

Running a successful contact center is challenging, to say the least. What can you do to keep customers satisfied? How do you hold on to your best agents? And of course, what can be done to increase revenue? These aren't new questions. Contact center managers have been asking them - and trying to answer them - for years. Recent studies show that the solution may be simpler than you think. Not surprisingly, it hinges on clarity of communication.