Establishing a standard of care

摘要

Is there a standard of care in our industry? We learn at our mother's knee (and my mother was no exception): "Wipe your feet or take off your shoes!" She had worked hard to keep our home clean. My Pop-Pop owned and operated a Westinghouse appliance store in St. Claire, Pa.-in the very heart of the anthracite coal regions -where dirt and true grit coexisted. The majority of folks living there were what we'd refer to today as poor, yet their homes were spotlessly clean. Go out on a service call with Pop-Pop and fail to clean up after your work and he'd be on you like white on rice! His standard of care was leaving the jobsite cleaner than you found it and, by God, you'd better not track in dirt, all tools had to be resting on the roll-out pad, and no swearing!