Few residential plumbers offer service agreements. This is a mistake. Here are five easy steps for building a custom program in your company. A service or maintenance agreement ties a customer to you. It represents a non-binding contract that the homeowner will use your company for her plumbing work in return for certain discounts and preferential treatment. Beyond this, it helps cash flow and keeps your plumbers working when call volume slows. Moreover, a base of service agreement customers who keep renewing transforms your business into more of a subscription model, which is valued higher if you ever want to sell.
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