The Franchise Factor During COVID-19

摘要

With terms such as "social distancing," "essential workers" and "new normal" indelibly etched into our minds by now, the blueprint to franchise success, through alternate protocols, was forged early on during the COVID-19 shutdown, and that success continues to grow through future investments. At bluefrog Plumbing + Drain, the franchise learned that it needed to think ahead; to be prepared for anything, play out all scenarios, and be as proactive as possible. "COVID-19 made it clear that things can change in an instant, and as an essential business, it's our job to be able to pivot our business to meet the needs of our customers," says Robin Wilcox, operation support specialist for bluefrog Plumbing + Drain.