During the last 10 years, the widespread use of e-mail has literally transformed business communication, so much that the business letter has reached near extinction. Even contractors who clung dearly to fax machines as their most efficient means of communicating can't imagine corresponding today without e-mail. And for good reason - electronic mail is fast, inexpensive and ultra-efficient. Perhaps because of its speed and efficiency, e-mail has become a casual, and often too informal, means of communicating in today's competitive marketplace.
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