Manage the Message

摘要

Twenty years ago, we used two-way radios and pay phones to communicate between headquarters and our field personnel. A lot has changed in communications technology since then. Cell phones became widely used in the 1990s and ubiquitous over the past decade. We have had wireless broadband cards in laptops deployed in the field for several years. Now smart phones allow 24/7 access to email, text messaging, the Internet, and often our fleet-management systems, allowing us to stay on top of our fleets and to generate emails to everyone in our entire organization any time of day or night. So why is communication still one of the biggest challenges most organizations face?