Even without adding the multiservice dynamics of new IP technologies, the service fulfillment is quite complex to begin with, typically encompassing a multistep process spanning multiple OSS and (depending on your definition) BSS systems, including: Order capture, which is complicated by the many different ways that orders enter the front-office today, including CSR, Web, portal, over-the-air by device and by retailer/reseller. Order management, including the key step of decomposing the order into piece-parts and then feeding downstream to inventory, provisioning and activation systems Product/service catalog, characterized by more dynamic capabilities to define and combine individual elements into composite services.
展开▼