Measuring the user experience (2nd ed.): collecting,analyzing, and presenting usability metrics

摘要

User friendliness is a much desired attribute for devices, processes, and websites. However, it is often taken for granted. At the 2000 Society for Design and Process Science conference, Nobel Laureate Herbert Simon told a story about his experience with the user interface in his new car to illustrate why we need to improve man-machine interfaces in the coming years. Despite several degrees in various subjects, he eventually had to take his new car to a mechanic because he could not turn off a warning signal. Since 2000, we have seen dramatic changes in gadgets and websites, driven in part by better information about how people interact with these new devices and systems. The need for improvements has only increased. This book discusses various efforts to identify, collect, analyze, improve, and present metrics that can be used to measure usability.