How to run your enterprise like the Enterprise

摘要

He was obviously overworked. Supervisors were constantly asking him to do more with less. Soft skills were not exactly his specialty. When trouble surfaced, he was the one person everyone knew they could count on. Star Trek's Scotty wasn't just a supporting character in one of the most successful science fiction programs in television history — he provided the iconic template upon which the relationship between IT departments and end users has been based ever since. James Doohan, the man who played him, died last month.