Taming of the shrew: Voice and data come together

摘要

Adam SUDOL remembers his voice specialist's prickly attitude toward working with the company's data team to implement a VoIP system at a call centre in Peterborough, Ont. less than a year ago. "He said, 'Voice is a different beast. Data guys don't get it, and they never will,'" recalls Sudol, director of IT at Toronto-based Multi Channel Communications Inc. (MCCI), a provider of outsourced call-centre solutions.