Open Text slashes help-desk calls with centralized printing

摘要

Mike wilson's staff at open text corp. was spending too much time dealing with help-desk calls regarding print driver issues. And with the company's offices spread out around the world, the centralized IT department, based in Waterloo, Ont., was getting calls at 3 a.m., says Wilson, a senior systems administrator. Now those calls have, for the most part, gone away. Instead of installing a driver for every printer the company owned, Open Text decided to install a UniPrint's server-based printing system. Now, when someone in the U.K. wants to print something, the job is routed to a server in Waterloo, where the corporation's Citrix server farm resides, converted into a PDF file and spooled back to a printer.