IT and the Broken Window Effect

摘要

For IT organizations, the broken window effect can take root when management begins to tolerate downtime, constant work-arounds and broken processes. The more management turns a blind eye to problems, the more problems crop up. The author is promoting a zero-tolerance attitude in his IT organization. All downtime is investigated within hours, and a full report is issued at their weekly change-control board meeting. By examining every incident when it occurs and building a culture that encourages constant improvement based on the sharing of experiences, they ensure that broken windows are fixed and that recurrences are rare. Whether it's your home, neighborhood or office, stay vigilant for the broken window effect, and you'll keep everyone engaged in renewal.