CIOs Call for Maintenance Bill of Rights

摘要

A user council backed by Gartner Inc last month urged vendors to adopt a "code of conduct" that addresses CIOs' biggest concerns about IT maintenance contracts. Enterprise IT buyers are chafing at vendors' annual maintenance fees for software updates, bug fixes and technical support. Analysts praised the initiative as a good start but said the code should add the right to get maintenance from third-party providers. Some vendors are attempting to preclude customers from seeking service and support from third parties, said Frank Scavo, managing partner at IT consulting firm Strativa Inc.