When employees at Huntington Banc-shares Inc. heard that their beloved paper report ― called the balance sheet income report ― was going to be transformed into a Web-based database, they weren't happy about it. Complaints came flooding in: 1. "My manager says I have to have these [paper] reports for my file every month." 2. "I'm not going to be able to do my job anymore." 3. "1 can't possibly ask my people to learn this. I'll have to do it for them every month." 4. "You may have saved paper, but you have just doubled my workload." 5. And everyone's favorite: "Who made this decision?" But the $28 billion regional bank holding company, based in Columbus, Ohio, had good reasons for replacing the paper reports. They amounted to 200,000 pages ― the equivalent of 40 cartons ― sent to hundreds of offices every month. That's 2.4 million pages per year.
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