After more than 10 years of focusing on the organizational, structural and managerial issues inside technical groups, I've started shifting my attention to the boundaries of our groups, to the relationship between IT and the rest of the business. And after months of research and talks with IT leaders, what has surprised me most is how little progress we seem to be making in improving our external relationships. While business groups need IT more than ever, the levels of mutual trust remain low and frustration remains high.
展开▼
