Data is everywhere, but useful information is in short supply. Many companies have or are planning to put in place a business intelligence (BI) system to transform all that leaden data into golden information. About 22 per cent of Canadian companies have BI in place, while another 34 per cent plan to invest in one over the next three years, according to Jeff Dutrizac, a research analyst at Info-Tech, a London, Ont.-based research consultancy. On the BI technology front, what you can do is only limited by time and money, said Diane Drotos, director of BI at the Hudson's Bay Company (HBC). But there were significant people and change management issues in the course of HBC's BI implementation project that had to be overcome.
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