Ad-hoc Process? Leave The E-mail Out Of It

摘要

When it comes to unstructured, human-centric processes, organizations do realize they can't (and don't) use business process management tools, yet many continue to rely on e-mail and office documents which are just as inadequate, said a New York-based vendor of human process management systems. Ad-hoc and unstructured processes - like those that require negotiations and human judgment, or a change in structure or participants as the work progresses - comprise about 80 per cent of all business processes, said ActionBase's chief technology officer Jacob Ukelson.