A Structured, Documented Transition Between Shifts Can Keep Supervisors On Top Of The Operation - And Give Auditors Evidence Of Operational Integrity

摘要

When your data centre is running 24/7, the operation uses three shift supervisors. Making sure they're on the same page is critical to smooth operations and to prevent surprises. What's the best way to hand over the wheel? A little bit of MBWA - management by walking around. "You can't manage a data centre from a cubicle," says Darin Stahl, research lead with Info-Tech Research Group's data centre practice. A former data centre supervisor himself, Stahl says looking at monitoring tools isn't enough. "I want to walk the floor," he says. Stahl and the data centre group recently published the Data Centre Shift Turnover Checklist, a template companies can customize for their own operations to make the handover smoother. "It's meant to facilitate an orderly turnover from shift to shift," he says.