Simple and fluid process models

摘要

1.AT ONE OF COMPUTERWORLD CANADA'S recent Tech Insights events about business process management (BPM), one presenter discussed the various steps organ izations go through in improving processes. One such preliminary step is to illustrate the desired pro cess in the form of a model to help stakeholders visualize it. Introdu cing a new or better process is like a cultural change and often meets resistance among those who fear they will have to learn something new or even lose the comfort level they've had in their existing way of working.