NIAGARA-ON-THE-LAKE, ONT. -GOVERNMENT SERVICE has gone downhill in the eyes of Canadian business, and pushing them to e-mail and the Web may not be the best approach, based on the results of a survey released at the 15th annual Lac Carling Congress. As part of a broader discussion of initiatives underway to respond to the needs of the private sector, the Institute for Citizen-Centred Services (ICCS) presented "Taking Care of Business 3," a survey of more than 4,000 organizations across Canada that was conducted last year. The research examined overall perceptions of business towards government, the impact of regulation and preferred channels for accessing government information.
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