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A method for estimating the cycle time of business processes with many-to-many relationships among the resources and activities based on individual worklists

机译:一种基于单个工作清单估算资源和活动之间具有多对多关系的业务流程周期时间的方法

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摘要

To analyze and optimize time performance of business process for faster response to customer demands, this study aims to develop a novel method for estimating the cycle time of business processes (or workflows) with many-to-many relationships between resources and activities based on individual worklists. The developed method for estimating business process cycle time is based on M/Hn/1/∞ queuing model and the joint distribution theory of random variables. The feasibility and effectiveness of the proposed method are verified by comparison with the existing methods with case studies. The results have shown that the proposed method can provide a more accurate estimation than conventional approaches.
机译:为了分析和优化业务流程的时间性能以更快地响应客户需求,本研究旨在开发一种新颖的方法来估计业务流程(或工作流)的周期时间,该方法具有基于个人的资源与活动之间的多对多关系。工作清单。基于M / Hn / 1 /∞排队模型和随机变量的联合分布理论,开发了一种估计业务流程周期时间的方法。通过案例研究与现有方法进行比较,验证了该方法的可行性和有效性。结果表明,与常规方法相比,该方法可以提供更准确的估计。

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