机译:制定形成规模,以衡量消费者对与人工智能(AI)社会机器人在服务交付中互动的信任
Washington State Univ Sch Hospitality Business Management Carson Coll Business Pullman WA 99164 USA;
Washington State Univ Carson Coll Business Dept Management Informat Syst & Entrepreneurship Pullman WA 99164 USA;
Washington State Univ Carson Coll Business Dept Management Informat Syst & Entrepreneurship Pullman WA 99164 USA;
Washington State Univ Sch Hospitality Business Management Carson Coll Business Pullman WA 99164 USA|Univ Johannesburg Sch Tourism & Hospitality Johannesburg South Africa;
Trust; Artificial intelligence; Interaction; Social robot; Service; Scale development;