The impact of electronic monitoring on quality and quantity of performance

摘要

A laboratory experiment was conducted to assess the effects of electronic monitoring on the quality and quantity of clerical task performance. A social information processing framework was used to develop predictions about task performance and the perceived importance of quality and quantity performance. Results generally supported the hypotheses: aspects of a task that were monitored were perceived a more important and the quantity of work output was affected. Exploratory analysis of task satisfaction and motivation also showed that these variables were affected by the monitoring manipulations.