Use a carrot, not a stick on suppliers, says Yard

摘要

Beware of imposing draconian penalties and liabilities on your outsourcing supplier, as they can backfire on you. John Yard, who until August was IT director of the Inland Revenue, recommends that users focus on delivery rather than penalties. Yard was responsible for running the outsourcing competition which led to Capgemini replacing EDS as the Inland Revenue's IT outsourcing supplier in July.