FINE SKILLS IN OUTSOURCING

摘要

Outsourcing the IT department does not mean you should outsource every person with an IT label on them. "The single biggest factor in making outsourcing successful is the internal IT team," says Roger Cox, vice-president for strategic sourcing at analyst firm Gartner. But the internal IT team in an IT-outsourced organisation is not simply the most senior layer of IT management minus those that go across to the outsourcer. There are several key areas that need modification. "It is not necessary to replace your chief information officer, but they do need to become more hybrid managers. They need to become more like businessmen," says Bob Fawthrop, chief executive of outsourcing consultancy, Morgan Chambers. However, you may not get to keep them long. CIOs who successfully manage outsourced IT "become very knowledgeable people and so they get headhunted," he says.