IT troubles hit Revenue's ability to collect taxes

摘要

The normal collection of tax revenue and balancing the government's books was hit by IT-related difficulties over the spring and summer. The problems are in addition to the difficulties HM Revenue and Customs (HMRC) faces with tax credits, which are highlighted in this week's National Audit Office's annual audit of the organisation. The difficulties raise questions about the government's plans to encourage many more companies and individuals to file returns online. Experts question whether staff and ageing systems can cope with the increasing workloads.