Asset management tool helps York to clean up its act with automated response to calls

摘要

A suite of asset-management software is being used to help to keep the City of York clean and tidy. The council's call centre handles 1,500 enquiries every week about problems ranging from fly-tipping to abandoned cars, so York is implementing a suite of applications from asset management supplier Exor, The call centre - York Pride Action Line - has been integrated with Exor's Public Enquiry Manager and the council has stored details of every property in York on Exor's Spatial Data Manager database.