BUILDING THE VALUE PROFILE

摘要

It is no surprise that IT is often perceived to be the black hole of the balance sheet. Although the value of IT is expounded by analysts and suppliers, there is still no hard and fast way of making the connection between the cost of IT systems and the value of the benefits they deliver. Research by Vanson Bourne on behalf of IT services monitoring and management group Managed Objects found a high degree of sensitivity instead to the cost and costing mechanisms of IT. Among the 285 organisations surveyed, it found a lack of confidence in the measurement of IT costs: fewer than 10% believe the IT department does a good job of controlling costs, and 33% believe the measurement of IT costs is inaccurate.