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Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system

机译:文本到语音合成的可用性评估,以在自动电话银行系统中获得更多详细信息

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摘要

This paper describes a comprehensive usability evaluation of an automated telephone banking system which employs text-to-speech (TTS) synthesis in offering additional detail on customers' account transactions. The paper describes a series of four experiments in which TTS was employed to offer an extra level of detail to recent transactions listings within an established banking service which otherwise uses recorded speech from a professional recording artist. Results from the experiments show that participants welcome the added value of TTS in being able to provide additional detail on their account transactions, but that TTS should be used minimally in the service.
机译:本文介绍了一种自动电话银行系统的综合可用性评估,该系统使用文本语音转换(TTS)综合功能来提供有关客户帐户交易的更多详细信息。该论文描述了一系列四个实验,其中使用TTS为已建立的银行服务中的最近交易清单提供了更多细节,否则将使用专业录音师的录音。实验结果表明,参与者欢迎TTS的附加价值,因为它能够提供有关其帐户交易的更多详细信息,但是该服务应最少使用TTS。

著录项

  • 来源
    《Computer speech and language》 |2011年第2期|p.341-362|共22页
  • 作者单位

    Centre for Communication Interface Research, The University of Edinburgh, Alexander Graham Bell Building, Kings Buildings, Edinburgh, EH9 3JL, UK;

    Centre for Communication Interface Research, The University of Edinburgh, Alexander Graham Bell Building, Kings Buildings, Edinburgh, EH9 3JL, UK;

    Centre for Communication Interface Research, The University of Edinburgh, Alexander Graham Bell Building, Kings Buildings, Edinburgh, EH9 3JL, UK;

    Centre for Communication Interface Research, The University of Edinburgh, Alexander Graham Bell Building, Kings Buildings, Edinburgh, EH9 3JL, UK;

    Lloyds Banking Group, Canons House, Canons Way, Bristol, BS99 7LB, UK;

    Centre for Communication Interface Research, The University of Edinburgh, Alexander Graham Bell Building, Kings Buildings, Edinburgh, EH9 3JL, UK;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    text-to-speech (tts); usability; dialogue design; automated telephony;

    机译:文字转语音(tts);可用性;对话设计;自动电话;

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