TECH-SUPPORT REPORT

摘要

It used to be if you had a problem with your PC, you called a toll-free tech-support number, and you were quickly connected to a friendly, helpful, and-most important of all-knowledgeable expert who quickly resolved it. Now, however, your call is much more likely to be routed to an overseas call center where command of the English language and technical knowledge are not always up to par.