Strategies for Improving ERP Support Personnel Efficiency

摘要

For many IT organizations, Enterprise Resource Planning (ERP) systems form a large part of the application portfolio. Therefore, understanding the support requirements of these systems is important for managing overall staffing levels within IT. ERP systems are intended to form the transactional backbone of the major functions of an organization. They typically integrate operations, accounting and finance, human resources, customer service, procurement, and other major business functions into a single comprehensive system. First popularized in the manufacturing industry and evolved from early material requirements planning (MRP) systems, ERP systems are now gaining popularity in many different industry sectors as the advantages of integrated systems become apparent.