Ofcom hits Vodafone with record fine for mistreating customers

摘要

Ofcom has stung Vodafone with a £4.6 million fine for "serious and sustained breaches" of rules that left thousands of customers - and many Computeractive readers -out of pocket. The regulator said that more than 10,000 pay-as-you-go customers lost out when Vodafone systems failed to transfer their account credit during 'top-up' requests. Customers collectively lost £150,000 between December 2013 and April 2015.