Consumer active

摘要

I bought a smartwatch for £19.95 from the online retailer K Smartwatch, but returned it because the battery life was so poor. The retailer provided me with a prepaid Hermes returns label, which I used to return the smartwatch. However, the seller now says the watch hasn't arrived, and that the tracking number I provided is incorrect. Hermes is refusing to help me, leaving me in limbo. Can you help me instead?