Humax admits it can't make reader wait for firmware

摘要

Humax has refunded reader Chris Green (see Issue 605) after acknowledging that it has had its one attempt at a repair, and can't force him to wait indefinitely for a firmware update. When Chris told Humax that the Aura set-top box (pictured) he bought in February was failing to record, made a buzzing sound and had a poor picture quality, it sent him an attenuator which, it hoped, would fix the problems. This counted as Humax's one attempt to repair the box, even though it didn't get its hands on the device. Chris told Humax that the attenuator made no difference, at which point it had no choice but to refund him. However, it mistakenly thought it was allowed to make him wait for a firmware update that might fix the problems. It was then that he wrote to us, having had no luck getting Humax to respond to his complaints.